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| Job Title |
Broker Relationship Rep I |
| Ref Code |
PROD-1326MUT |
| Last Updated |
1/10/2010 |
Description
We are delighted that you have chosen to explore the career opportunities available with EverBank.
POSITION SUMMARY: Provides inside sales support and customer service for all brokers and account executives. Answers questions and provides training to brokers about loan programs, pricing, website usage, scenarios, and Wholesale process. Manages pipeline with account executive through use of daily reports to ensure loans are active, moving toward closing and rates are locked per policy.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. BROKER SUPPORT (30%)
Provide support to approved Brokers on how to work with Wholesale tools and processes efficiently (i.e. complete loan packages, internal workflow, website, AU.
Educates the brokers on the use of pricing scenario tools, assists with rate locks and status, and how to handle expirations/extensions.
Assists account executives in training the brokers about products and procedures.
2. AE SUPPORT (20%)
Communicates with brokers when Account Executives are not available, acting as liaison to branch operations in resolution of problems.
Supports AE's with sales calls and presentations. Conducts regular outbound calls to brokers to gather key data.
Processes broker approval packages from assigned AE's.
Generally expected to work with 4 AE's
3. PIPELINE MANAGEMENT (50%)
Manages daily pipeline report, calls out on loan status (i.e. locks expiring, loans not yet received, conditions not yet received. Initiates loan termination after 60 days of inactivity
KNOWLEDGE, SKILLS AND ABILITIES:
High School Diploma required, College preferred
BRR I requires 2 years of mortgage experience. Underwriting or senior processing experience a plus
Knowledge of all offerings including products, web initiatives, marketing related support
Customer service, sales focus, problem resolution and handling
ADDITIONAL DESIRABLE QUALIFICATIONS:
Must be highly organized and recognized for providing highest levels of customer service.
JOB REQUIREMENTS: Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.
Please be sure to mark our "careers" page as a favorite place on your computer and visit often. We update it any time a position opens or closes, meaning that it is updated most weekdays.
EverBank is an equal opportunity employer. No employee or applicant for employment will be discriminated against because of race, color, religion, national origin, physical or mental disability, age, gender, sexual orientation, veteran's status, or status as a disabled veteran or veteran of the Vietnam era.
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Qualifications
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Company Description
To apply for this position, please copy and paste the following link into your browser address bar:
http://everbank.contacthr.com/14903017
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| Job Category |
Finance |
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| Location |
Texas |
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